Customer Service Team Lead - Nights

📋 Description

• Provide assistance, support and coaching to Contact Support Advisors
• Be an escalation point for concerns raised by Advisors and consumers
• Contribute to the flow of internal communications to your teams from all internal departments
• Provide supervision and support to ensure all company standards and policies are adhered to and
• Set goals for team members as required to support annual performance assessments
• Provide a support infrastructure to improve the quality of performance and improve the consumer

🎯 Requirements

• Proficient ability to prioritise and manage workload effectively, for self and a team, to meet
• Previous background in a Call Centre Operations
• Demonstrable and effective people management skills, with a track record of professionally
• Able to create and maintain strong working relationships with consumers, customers, external
• Demonstrable experience in a consumer services or credit control role and environment
• Effective at identifying problems and providing appropriate solutions

🎁 Benefits

• Paid Parental Leave benefit programs
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global
• Access to free mental health support
• Flexible working arrangements