Lead, coach and develop the Customer Service team by setting clear priorities, targets and
Foster a strong feedback and performance culture, supporting continuous development and talent
Allocate resources effectively and step in operationally when needed to ensure service continuity.
Support the creation and effective functioning of a unified CS Retail BNL organization.
Ensure daily operational execution aligned with customer requirements and internal standards.
Drive the 'Perfect Order' ambition (First Time Right, zero-touch order, predictability).

🎯 Requirements

Bachelor degree & equivalent work experience.
Min 5 years of relevant experience in supply chain, customer service.
People Management experience or the ambition to become a people manager.
Knowledge of and experience in Order to Cash processes.
High level ERP skills and experience working with ERP systems in a Customer services environment
Understanding of EDI systems.

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