Agile Defense, Inc.

Provide support to end-users for PC, server, or mainframe applications and hardware under direct
Interact with network services, software systems engineering, and/or applications development to
Simulate or recreate user problems to resolve operating difficulties
Recommend systems modifications to reduce user problems
Respond to inquiries from computer users and run automatic diagnostics programs to resolve problems
Diagnose and resolve computer hardware and software issues

🎯 Requirements

0-2 years of experience in IT Technical Support
Must have an active minimum Secret security clearance
Must be IAT Level II Security+ce certified
Proficient in key IT support tools and systems including ITSM platforms (ServiceNow, Remedy, or
Experience with remote access to customers' personal computers for diagnostic issues

🎁 Benefits

Collaborate with team members in a supportive atmosphere
Opportunity to contribute to process improvements and knowledge resources

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