Customer Services Specialist

📋 Description

• Orchestrate Incident Flow: Direct all incoming support requests across phone, email, and the
• Manage Lifecycle Communications: Drive customer satisfaction by providing proactive status updates
• Monitor Service Health: Audit the support queue by severity and priority to ensure no case falls
• Drive Operational Intelligence: Perform targeted statistical analysis on recurring support trends

🎯 Requirements

• A minimum of 1 year experience with phone call management, front-line IT or Support Experience.
• Proven ability to translate complex situations into clear, empathetic updates for customers and
• Proficiency in navigating modern support ecosystems, including case tracking systems, VoIP tools
• Exceptional organizational skills with the ability to rapidly prioritize tasks and balance shifting
• A track record of working effectively within a team-oriented environment to solve cross-functional
• Must work from the Lehi office in compliance with Everpure's policies.

🎁 Benefits

• Flexible time off
• Wellness resources
• Company-sponsored team events