Customer Settlement Expert

📋 Description

• Own and resolve complex and escalated customer cases from start to finish.
• Manage technical, operational, financial, and legal aspects of assigned cases.
• Act as the main point of contact for customers during critical situations.
• Coordinate with Operations, Finance, Supply Chain, Legal, Installation Partners, and Sales.
• Identify root causes and define clear action plans to reach a resolution quickly.
• Find pragmatic solutions that balance customer satisfaction and company interests.

🎯 Requirements

• Experience in Customer Operations, Account Management, Customer Care, Escalation or Complaint
• Strong problem-solving and stakeholder management skills.
• Excellent communication and negotiation skills.
• High level of ownership and ability to handle challenging customer situations.
• Pragmatic, customer-focused, and solution-oriented mindset.
• Italian fluency at C1/C2 level is required.

🎁 Benefits

• Part of a motivated team with over 65 nationalities
• Startup benefits with the solidity of a large company
• Space to try your ideas
• Diverse and inclusive workplace