Customer Solutions and Support

📋 Description

• Responding to customer inquiries: Answer incoming support tickets and questions via our support
• Troubleshooting product issues: Learn to diagnose common issues in Sift's platform, using
• Documenting and tracking cases: Keep clear, accurate records of customer issues and their
• Escalating appropriately: Recognize when an issue is beyond your current scope and loop in the
• Contributing to our knowledge base: Help identify gaps in internal documentation and contribute
• Building product expertise: Develop a working understanding of Sift's product and the fraud

🎯 Requirements

• 1–3 years of experience in a customer-facing support, service, or help-desk role, or equivalent
• Strong written communication skills — clear, empathetic, and precise, especially under a frustrated
• Comfortable learning new software tools and systems quickly
• Experience leveraging AI/LLM tools (e.g., ChatGPT, Claude, Cowork) for day-to-day work, and general
• A genuine curiosity about how things work, and a willingness to ask for help when you need it

🎁 Benefits

• Competitive total compensation package
• 401k plan
• Medical, dental and vision coverage
• Flexible lifestyle wallet
• Learning & development reimbursement
• Flexible time off