Customer Solutions Architect

📋 Description

• Bridge customers, product teams, and engineering to maximize platform value.
• Design scalable solutions aligned with customer workflows and regulatory needs.
• Act as trusted advisor for implementations, escalations, and training.
• Lead technical investigations and coordinate resolutions with internal teams.
• Shape processes and playbooks for a growing customer solutions function.

🎯 Requirements

• 6–10 years in a customer-facing technical role (Solutions Architect, Solutions Engineer, TAC
• Proven experience managing technical escalations and cross-team coordination.
• Strong communication skills with ability to translate technical concepts for engineers and
• Experience delivering customer training and enablement programs.
• Bachelor’s degree in a technical or business field, or equivalent experience.

🎁 Benefits

• Salary range $125,000–$150,000 annually.
• Variable compensation tied to retention/expansion.
• Equity opportunities.
• Remote-first environment with flexibility.
• Health, dental, vision insurance.
• Professional development and certifications.