Customer Solutions Architect

📋 Description

• Own post-sales technical engagement across a portfolio of assigned Commercial and Enterprise
• Drive adoption, optimization, and ongoing usage of the platform, moving customers from initial
• Educate customers on new products and features as they launch, and on existing capabilities they
• Deliver enablement sessions, workshops, and best-practice guidance
• Monitor account health signals (usage, performance, support trends) and proactively intervene to
• Identify, validate, and execute expansion opportunities across business units, regions, and use

🎯 Requirements

• 2+ years of experience in a post-sales, customer-facing technical role, such as Solution Architect
• Strong ability to own and drive customer outcomes after the sale, including adoption, renewal, and
• Solid technical background, with experience designing scalable data architectures, a firm
• Ability to translate business objectives into technical solutions and measurable outcomes
• Strong stakeholder management skills across technical and non-technical audiences, and a high
• A proactive, self-sufficient, and highly organized approach to managing multiple accounts

🎁 Benefits

• 100% employer-paid medical insurance*
• Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending
• RSU stock grants*
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend