Caylent

201-500 employees
18 jobs posted

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Customer Solutions Architect, Amazon Connect

Added

26 days ago

Location

🌍 Worldwide

Type

Full time

Salary

Salary not provided

Related skills

aws pre-sales solution architecture generative ai amazon connect

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📋 Description

Provide technical leadership to executives on CX transformations.
Lead deep-dive architecture sessions on Amazon Connect.
Draft proposals, designs, and SOWs with requirements.
Conduct technical discovery workshops translating business challenges.
Develop PoCs to demonstrate Amazon Connect value.
Serve as SME on Amazon Connect through the sales cycle.

🎯 Requirements

Deep Amazon Connect expertise.
Broad AWS knowledge.
Trusted advisor to customer executives.
Lead CX transformation strategies.
Architecture design and SOW documentation.
AI/ML integration with Lex and Bedrock.

🎁 Benefits

Medical Insurance for you and eligible dependents
401k plan with company match up to 4% and immediate vesting
Laptop and tools
Dental and Vision insurance
Flexible Spending Account
Generous PTO

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