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4 days ago
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📋 Description

  • Support customers through tickets, email, and video.
  • Troubleshoot issues from simple questions to complex tech problems.
  • Build expertise across the dbt platform to help with any challenge.
  • Own customer issues from initial troubleshooting to resolution.
  • Improve documentation to be accurate and easy to understand.
  • Seek ongoing professional development to help the team.

🎯 Requirements

  • Strong SQL, APIs, and coding skills
  • Excellent written and verbal communication
  • Strong problem solving and customer focus
  • Experience in SaaS support or customer facing roles
  • Ability to write clear docs and guides
  • Familiarity with dbt Core and data stack

🎁 Benefits

  • 100% employer paid medical insurance
  • Generous PTO, sick time, and parental leave
  • RSU stock grants
  • Professional development and training
  • Virtual happy hours and team events
  • Monthly cell phone stipend
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