Customer Solutions Engineer, EMEA

📋 Description

• Serve as a flexible technical resource CSMs can bring into challenging or recurring account
• Take on short-term, project-based technical engagements for customers without a dedicated TAM.
• Partner with CSMs to assess customer technical needs, join investigative or best-practices calls
• Lead hands-on platform optimization: configuration reviews, best-practices setup, and proactive
• Document session recaps and next steps in the CRM so recommendations are clear to the customer and
• Advise customers on underused contracted features and flag upsell or professional

🎯 Requirements

• 3+ years in a customer-facing technical role (email infrastructure, IT security/administration
• Solid grounding in Abnormal's platform and configuration best practices, sufficient to work
• Strong triage judgment; able to recognize quickly whether a situation calls for hands-on technical
• Comfortable stepping into a customer relationship for a defined engagement and stepping back out
• Able to manage multiple concurrent, time-bound engagements across a broad book of business rather
• Excellent communication skills across technical and business stakeholders, including comfort