Customer Solutions Specialist

📋 Description

• Provide world-class customer support for impact.com platform.
• Engage with clients via in-app chat and ticket system.
• Collaborate with teams to craft solutions for client issues.
• Support account setup and platform usage, plus basic finance questions.
• Troubleshoot technical issues and escalate when needed.
• Continuously learn about the platform and partners marketing.

🎯 Requirements

• 2-4 years in SaaS customer support.
• Master’s degree in CS, Finance, Linguistics, or related field.
• Strong English verbal and written communication.
• Familiar with API, FTP, SQL, JavaScript, HTML; affiliate marketing a plus.
• Self-starter, able to work autonomously and in a team; problem-solver.
• Able to analyze data for insights.

🎁 Benefits

• Flexible Working with Responsible PTO and work life balance.
• Health and Wellness: up to 12 therapy sessions per year plus gym reimbursement.
• RSUs with 3-year vesting; stake in company growth.
• Free Coursera and PXA courses for growth.
• Parental leave: 26 weeks primary, 13 weeks secondary caregiver.
• Tech stipend for home office and monthly internet allowance.