Customer Success Account Manager

📋 Description

• Own the relationship for assigned customers, driving adoption and retention.
• Lead post-sale onboarding, license provisioning, and transition from Sales.
• Serve as primary escalation point for tickets, incidents, and feature requests.
• Manage health metrics (CSAT/NPS), adoption data, and renewals.
• Coordinate billing with AR/Finance; support renewals.
• Identify services and upsell opportunities; contribute to account strategy.

🎯 Requirements

• 7 to 12 years in customer-facing roles with senior stakeholders.
• Excellent communication; publish notes and coordinate internal teams.
• Strong organizational skills for renewals and multi-priority accounts.
• Negotiation and value-based selling; upsell opportunities.
• Cross-functional collaboration with Sales, Support, Finance, and Partners.
• Nice to Have: Salesforce or similar CRM experience.

🎁 Benefits

• Inclusive team culture and accommodation during recruitment on request.
• Ownership and ability to shape product and company as we scale.
• Collaborative, high-performance team with focus on outcomes.
• Hybrid-friendly work environment with flexible collaboration.