Customer Success & Account Manager — AI Agents

📋 Description

• Own a book of customers. Know what's live, what's blocked, what's broken, who's unhappy, what
• Follow up relentlessly on customer questions, open items, implementation blockers, engineering
• Take customers live by understanding their workflow, configuring their AI agent, connecting
• Configure AI agents yourself using prompts, call flows, transfer and escalation rules, knowledge
• Troubleshoot issues before escalating by reproducing the problem, inspecting the configuration, and
• Manage the engineering handoff when genuine engineering input is needed, providing clear context

🎯 Requirements

• 2+ years in a customer-facing B2B software role.
• Experience owning customer relationships or accounts directly.
• Strong spoken English and confidence in running customer calls independently.
• Proficient written communication skills.
• Experience in configuring software directly rather than only filing tickets.
• Technical fluency to learn unfamiliar software, understand integrations, and troubleshoot

🎁 Benefits

• Competitive salary with growth opportunities.
• Fully remote work environment.
• Access to professional development resources.
• Opportunity to work with cutting-edge AI technology.
• Collaborative and inclusive company culture.
• Supportive team environment encouraging learning and career advancement.