Customer Success & Account Manager — AI Agents

📋 Description

• Own a book of customers, maintaining awareness of their needs and status.
• Move customer inquiries and issues forward the same day to ensure rapid resolution.
• Take customers live by configuring and testing AI agents based on their workflows.
• Configure AI agents personally, including prompts, flows, and escalation rules.
• Troubleshoot issues independently before escalating them to engineering.
• Document issues and provide clear steps for engineering handoff when necessary.

🎯 Requirements

• 2+ years in a customer-facing B2B software role with direct ownership of customer accounts.
• Excellent spoken and written English communication skills.
• Experience configuring software independently.
• Strong technical aptitude to learn and troubleshoot new software.
• Proven ability to follow through on tasks without needing constant reminders.
• Organizational skills to manage multiple accounts effectively.

🎁 Benefits

• Fully remote work environment with a focus on performance and results.
• Opportunity to work with cutting-edge AI technology and contribute to its development.
• Collaborative team culture that promotes learning and growth.
• Professional development opportunities to enhance your skills.
• Engagement with a diverse team across various countries.
• Competitive compensation package based on experience.