Customer Success Account Manager

📋 Description

• Own and manage relationships with assigned customers; drive adoption and retention.
• Lead onboarding including license provisioning and transition to Customer Success.
• Escalate tickets, incidents, feature requests; set priorities and share progress.
• Manage customer health metrics, CSAT/NPS, adoption data, and feedback.
• Manage Salesforce renewal opportunities and renewals for licenses.
• Coordinate billing with AR/Finance and identify upsell opportunities.

🎯 Requirements

• 5-10 years in customer-facing role with senior stakeholders.
• Excellent communication; manage expectations and coordinate stakeholders.
• Strong organizational skills for renewals, escalations, and priorities.
• Strong negotiation and value-based selling; enable upsell.
• Cross-functional work with Sales, CS, Support, PS, and Finance.
• Nice to Have: experience managing customer projects; Salesforce CRM.

🎁 Benefits

• Ownership and impact in a fast-growing company.
• Collaborative, high-performance team culture.
• Opportunity to shape product and customer outcomes.
• Mentorship and opportunities to accelerate career.