Customer Success Advisor

📋 Description

• Onboarding customers and driving adoption of Illumio's platform
• Manage renewals by forecasting and overseeing the process
• Identify expansion opportunities within accounts to improve NRR
• Establish trusted advisor relationships with executive and technical stakeholders
• Define success with customer sponsors via quarterly executive reviews
• Develop strategic roadmaps for product adoption and value realization

🎯 Requirements

• 5+ years in Customer Success, Technical Account Management, Professional Services, or related
• Experience in Cyber Security or Enterprise SaaS
• Proven ability to build trust with C‑Suite, VP, and Director-level contacts
• Excellent verbal, written, and presentation skills
• Detail-oriented with strong prioritization in a changing environment
• Ability to travel onsite to customers

🎁 Benefits

• Remote work option (Illinois remote location)
• Collaborative, security-focused culture
• Opportunities to influence strategic outcomes for customers
• Exposure to cross-functional teams (Sales, Product, Engineering, Support)
• Professional development and growth in cybersecurity and SaaS
• Competitive compensation package