Customer Success Advisor

📋 Description

• Proactively engage customers using digital engagement models and customer health indicators to
• Understand customer business objectives, success criteria, and opportunities for value realization.
• Build relationships with operational stakeholders and monitor customer sentiment, solution
• Respond promptly to customer inquiries and coordinate internal resources to address concerns and
• Translate customer objectives into structured Value Realization Programs with clearly defined
• Lead customer-facing and internal Value Runbook Assessments to evaluate adoption, performance, and

🎯 Requirements

• Bachelor's degree in a relevant field.
• 6–8 years of experience in customer success, account management, or consulting.
• Experience with value realization methodologies, ROI measurement, and customer success metrics.
• Ability to analyze data, identify trends, and translate findings into actionable business insights.
• Experience facilitating workshops and aligning customer stakeholders around business objectives and
• Familiarity with customer success platforms and tools such as Gainsight.

🎁 Benefits

• Remote working arrangement within the United States.
• Contract-based engagement offering the opportunity to contribute to enterprise customer success
• Exposure to Adobe Experience Cloud and enterprise digital transformation projects.
• Opportunity to work with cross-functional consulting, sales, and technical teams.
• Experience supporting global brands in improving customer engagement, platform adoption, and
• Opportunity to develop expertise in value realization, customer health analysis, and strategic