Customer Success Advisor - Renewals

📋 Description

• Own renewals from first quote to signed order across self-serve and mid-market customers for both
• Handle pricing and billing negotiations, upgrades, downgrades, and usage-based pricing migration
• Work cancellation and dispute conversations through retention and refund guidelines, resolving
• Work alongside AI agents, handling negotiations and cases that need a person while checking their
• Train AI agents by checking outputs, correcting errors, and feeding back learnings
• Maintain CRM hygiene with accurate logging of all renewals, plan changes, and disputes

🎯 Requirements

• Commercially astute with experience managing renewals and negotiations at scale in Customer
• AI fluent with experience building automations or agentic workflows (e.g., n8n, Zapier)
• Clear communication in English and Spanish (fluency required)
• Good with customers: builds relationships, stays calm, de-escalates, and retains customers
• Thrives in fast-paced, remote-first environment with ambiguity
• Available for customer calls during US business hours

🎁 Benefits

• Global Team: Join a fully remote, mission-driven team from around the world
• Competitive compensation: €31,360 - €38,000 per year + Share Appreciation Rights (SARs)
• Remote & flexible work: Work from almost anywhere, flexible hours, and asynchronous work
• Remote work budget: €1,000 per year or up to €2,000 from day 1 for laptop purchase
• Growth & development: 3.5% L&D budget and clear growth opportunities
• Stimulating work environment: Tackle new challenges and work with innovative technology