Customer Success Advocate

Added
9 days ago
Type
Full time
Salary
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Related skills

account management customer success customer onboarding sales renewals
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๐Ÿ“‹ Description

  • Execute and monitor customer health and adoption for a portfolio of customers through their
  • Coordinate customer onboarding activities.
  • Track and document progress and results from action plans and follow escalation procedures as
  • Track, triage, and communicate to internal stakeholders on customer issues.
  • Ensure retention of existing clients in given portfolio.
  • Drive growth by identifying opportunities for expansion.

๐ŸŽฏ Requirements

  • At least 1 year of work experience
  • Experience in account management or sales
  • Excellent communication and presentation skills
  • Strong training and facilitation skills
  • High customer empathy
  • Highly personable, analytical, and creative

๐ŸŽ Benefits

  • 10% bonus plus benefits
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