Customer Success Advocate

📋 Description

• Owning and executing on a large portfolio of renewal contracts in an assigned territory
• Managing the entire renewal process with customers, including generating quotes and updating renewal opportunities in CRM
• Ensuring all renewals occur on time
• Maintain and update our CRM with detailed and accurate information on status of customers and opportunities
• Identifying growth opportunities and providing insights to the business that improve future outcomes
• Identifying potential risks and working with the customer to resolve satisfaction issues

You Might Be A Fit If You Have:

• 1-3 years in a client-facing SaaS/software role
• Experience using Salesforce CRM
• Experience using AI tools to serve customers at scale
• Strong attention to detail and process orientation
• Strong verbal and written communication skills
• Strong organization and prioritization skills

Nice to Have:

• Experience with Gainsight is a significant plus
• Experience with an enterprise CRM or customer service app
• Experience managing a high volume of customer accounts and transactions
• Ability to demonstrate a strategic mindset for executive-level value conversations
• Ability to manage transactions through every stage of the renewal cycle
• Experience negotiating complex multi-year contracts

Benefits

• Flexible workplace with remote or hybrid options
• Global offices in Paris, NYC, London, Sydney, Bucharest
• Values-driven culture: grit, trust, candor, care, humility
• Commitment to inclusive workplace