Customer Success Advocate

📋 Description

• Answer inbound calls and handle sales/service inquiries.
• Provide thoughtful, value-driven guidance to customers.
• Deliver exceptional service in a fast-paced environment.
• Solve problems quickly and keep customers informed.
• Collaborate with manager and team through meetings and chats.

🎯 Requirements

• 2-3 years customer service experience.
• Inbound sales/Contact Center experience a plus.
• Strong communicator with a goal-driven mindset.
• Reliable internet connection (20 Mbps down, 10 Mbps up).
• Typing speed 40+ wpm.
• Must reside in approved states: UT, TX, NC.

🎁 Benefits

• Monthly performance bonuses.
• Leadership support for development.
• Bi-annual performance reviews.
• Safe, respectful and inclusive environment.
• Medical, dental, vision coverage; 401(k) match.
• Discounts on lenses and frames.