Customer Success Advocate

📋 Description

• Answer inbound calls: Handle inbound sales and service calls—no cold calling required! Focus on
• Consult with care: Offer thoughtful advice to help customers get the most value from their contact
• Stay connected: Engage proactively with your manager and team through one-on-ones, team meetings
• Provide top-tier service: Deliver exceptional customer service in a fast-paced, ever-changing
• Solve problems with ease: Identify and resolve customer issues quickly, empowering yourself to make
• Hit your targets: Maintain high performance metrics, including revenue per call, quality

🎯 Requirements

• 2-3 years minimum customer service experience
• Inbound sales and Contact Center experience a plus
• A goal-getter mentality, always striving to crush metrics and share our amazing products with
• A fun, friendly personality that loves connecting with customers in unexpected and engaging ways
• Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
• Computer literacy skills with the ability to type at least 40 wpm

🎁 Benefits

• Amazing medical, dental, and vision coverage
• 401(k) match
• Deep discounts on contact lenses, glasses lenses and glasses frames
• Tuition reimbursement for eligible courses
• Monthly performance bonuses for those who qualify
• Ownership of your development with support from leaders dedicated to fostering growth