Customer Success Advocate: Tech Touch Centralization

📋 Description

• Proactively understand customer goals and develop strategies that drive successful business
• Serve as a trusted advisor for assigned customers, building strong relationships and supporting
• Align available services and solutions with customer needs to improve satisfaction, reduce churn
• Conduct customer business and operational reviews, highlighting achievements, identifying
• Manage customer journeys across key milestones, including onboarding, implementation, service
• Identify opportunities for account growth, including upsell and cross-sell initiatives, while

🎯 Requirements

• Proven experience in customer success, account management, pre-sales, post-sales, or a similar
• Strong passion for improving customer outcomes, experiences, adoption, and education.
• Excellent communication and presentation skills, with the ability to influence stakeholders through
• Strong analytical skills with the ability to interpret data, identify trends, and transform
• Experience working with recurring revenue business models and understanding customer value drivers
• Ability to manage multiple priorities, work independently, and thrive in a fast-paced environment.

🎁 Benefits

• Flexible remote work opportunity from Brazil.
• Opportunity to work with innovative technology solutions and global customers.
• Collaborative and inclusive environment focused on growth, well-being, and professional development.
• Opportunity to influence customer success strategies and scalable engagement models.
• Career development opportunities through learning, mentorship, and continuous improvement
• Exposure to cross-functional collaboration with teams across different regions.