Customer Success Architect

📋 Description

• Build and embed AI workflows. Apply AI to customer processes, validate outputs, and develop
• Set clear boundaries before work begins. Agree with customers on the start date, end date, scope
• Deliver and close out work. Apply your understanding of the customer's implemented solution to
• Align stakeholders and demonstrate value. Build relationships with users, champions, sponsors, and
• Triage issues and control scope. Diagnose customer needs, distinguish product defects from
• Own Renewal Outcome readiness. Monitor customer health, adoption, business outcomes, and executive

🎯 Requirements

• 3–5+ years of experience in customer-facing enterprise software implementation, business analysis
• Strong understanding of the software development lifecycle (SDLC), including discovery
• Hands-on experience building or implementing AI-enabled solutions. Ability to translate a business
• Practical understanding of generative AI and large language models. Ability to design and refine
• Practical experience translating business needs into functional requirements and supporting
• Strong discovery, presentation, and facilitation skills. Ability to lead workshops, demonstrations

🎁 Benefits

• Do work that matters. Help customers tackle complex, real-world challenges across supply chains
• Work at the forefront of AI and data. Be part of a team applying advanced technology to difficult
• Join a high-performance culture rooted in accountability, collaboration and a shared commitment to
• Receive a competitive compensation package that recognizes the value and impact you bring.
• Work flexibly through a hybrid approach that balances time at home and in the office, where
• Benefit from a focus on wellness and employee health, supporting sustainable performance and