Customer Success Architect

📋 Description

• Serve as trusted advisor on data architecture, governance, and outcomes
• Communicate across the organization to influence outcomes via Mixpanel analytics
• Own customer success with ROI through onboarding and self-serve analytics
• Own onboarding and data health, including data quality and stack integration
• Engage with engineering/product/marketing to optimize deployments and trust
• Deliver technical services from data architecture to change management

🎯 Requirements

• Experience delivering ROI from new tool implementations
• Experience working with Director-level customers to define strategic vision
• Ability to communicate with stakeholders—from API teams to Directors of Data Science/Product Management
• Manage complex, cross-team projects to drive real change
• Proven track record in customer success, consulting, or technical project management
• Excellent written, analytical, and communication skills

🎁 Benefits

• Comprehensive Medical, Vision, and Dental
• Mental Wellness Benefit
• Generous Vacation Policy and Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break