Customer Success Architect, EMEA

📋 Description

• Partner with customers to translate the pre-sales plan into actionable objectives
• Know the GitLab platform, practices, and use cases to guide customers
• Understand the customer journey and guide future adoption
• Act as the GitLab liaison for questions, issues, or escalations
• Own a book of assigned customers, focusing on adoption and retention
• Stay up-to-date on GitLab releases and onboarding activities

🎯 Requirements

• Understanding of Git and branching strategies
• Knowledge of SDLC and development pipeline
• Understanding of CI/CD and DevSecOps
• Prior experience in Customer Success or equivalent
• Experience partnering with customers to define and achieve outcomes
• Fluent German

🎁 Benefits

• Benefits to support health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave