Customer Success Architect, NEUR

📋 Description

• Partner with customers to turn pre-sales plans into actionable objectives.
• Know GitLab platform, best practices, and use cases to guide customers.
• Understand the customer journey and guide future adoption.
• Liaise on questions/escalations; coordinate with Support, PM, and teams.
• Own assigned customers; drive adoption, retention, and satisfaction.
• Stay current on GitLab releases.

🎯 Requirements

• Git and branching strategies
• Software Development Lifecycle (SDLC) and development pipeline
• CI/CD and DevSecOps
• Customer Success or advocacy experience
• Excellent verbal and written communication with strong presentation skills
• Project management experience

🎁 Benefits

• Benefits to support health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity compensation and ESPP
• Growth and Development Fund
• Parental Leave