Customer Success Associate

📋 Description

• Owning a portfolio of fleet customers end to end, from onboarding through to renewal, with clear
• Handling inbound policy queries from customers and brokers by phone and email, resolving them
• Running quarterly reviews with fleet managers and brokers, then tracking the actions that come out
• Delivering safety and claims interventions when our telematics data flags a risk, working with the
• Working across Underwriting, Finance and Product to investigate and resolve the trickier issues
• Capturing customer feedback and raising process, automation and self-serve suggestions so our

🎯 Requirements

• A background in customer service, customer success or account management. The sector does not
• Rapport that comes naturally. Our customers should genuinely like dealing with you
• Hunger to learn and real coachability. We will teach you the insurance and the telematics
• Clear written and spoken communication, with a knack for making complex things easy to understand
• A proactive attitude to getting the job done, even when the answer takes some digging
• Organisation across a busy and varied workload, with the accuracy and attention to detail to match

🎁 Benefits

• 25 days of holiday (+ Bank Holidays) 🏖
• Share Incentive Plan 📈
• Workplace Pension 💰
• Private Medical Insurance 🏥 (including Dental 🦷 Optical 👓 & Mental Health 💆♀️ support options)
• Various Salary Sacrifice Schemes - Holiday Purchase, Tech, Gym, Cycle to Work, Electric Vehicle
• Enhanced Parental Leave and Pay 🐣