Customer Success Associate

📋 Description

• Provide expertise on the Achievers platform and highlight key features and functionality allowing
• Establish measurable goals and KPIs for your customer accounts
• Track all implementation and post-implementation adoption activities
• Drive usage and adoption of the platform and communicate best practices by hosting virtual meetings
• Meet with your customers face-to-face to plan program rollouts and explore cross-functional use
• Connect with your customers to update on outstanding queries, reports and campaigns

🎯 Requirements

• 3+ years of account management experience at a software/SAAS company
• Strong business acumen and proven ability to influence decision makers in various sizes of
• Individuals who have completed formal sales training through a recognized program are preferred
• Proficiency with CRMs such as Salesforce or other force.com platforms
• Experience in preparing and delivering presentations targeted to a senior audience
• Experience working with mid-market and SMB customers an asset

🎁 Benefits

• Rewards for your impact through our Recognition and Rewards program
• Health Benefits and Life Insurance Coverage beginning on your first day
• Parental Leave Top-up
• Employer matched RRSP contributions
• Flexible Vacation to recharge, so you can bring your best
• Employee and Family Assistance Program offering mental health, legal, and financial counselling