Customer Success Associate

📋 Description

• Create and configure hotel accounts in backend systems with accuracy.
• Resolve customer ops tickets, updating registration cards and forms.
• Coordinate onboarding and training sessions with customers.
• Support high-volume rollout initiatives (waves and config projects).
• Provide timely updates to CSMs and stakeholders on progress.

🎯 Requirements

• 1–3 years in customer support, success, ops, or hospitality.
• Strong attention to detail; able to manage multiple tasks.
• Excellent written and verbal communication.
• Comfortable in a fast-paced, high-volume environment.
• Experience with CRM systems and ticketing platforms.
• Preferred: hospitality front desk ops; familiarity with PMS (Opera).

🎁 Benefits

• Canary Days: monthly company-wide days off.
• Self Improvement Club with monthly goals and budget.
• Professional Development Chats with cross-functional budget.
• Travel Reimbursement to Canary offices (NY, SF, Dallas).
• Personal Travel Reimbursement when staying at partner hotels.
• Equal opportunity employer.