Customer Success Associate

📋 Description

• Serve as the first point of contact for customers via phone, chat, and email
• Help customers navigate the application process and resolve blockers
• Build expertise in HELOCs and Figure financial products
• Explain complex financial concepts clearly to customers
• Provide troubleshooting across customer and platform issues
• Complete compliance-related steps accurately and consistently

🎯 Requirements

• 1+ year of experience in a customer-facing role
• Strong verbal and written communication skills
• Ability to explain complex information clearly and build trust
• Comfort in a structured, fast-paced, high-volume environment
• Strong attention to detail and ability to follow process accurately
• Adhere to all company security policies and data handling procedures

🎁 Benefits

• Earn up to $71,000 total compensation after probation
• Company-paid medical, dental, and vision benefits for employees and dependents
• Paid holidays, PTO, and sick time
• Hybrid flexibility after training
• Continuing education reimbursement
• Paid family leave