Customer Success Associate

📋 Description

• Be the first point of contact for customers via phone, chat, and email.
• Help customers navigate the application process and resolve blockers.
• Build expertise in Figure products like HELOCs and related processes.
• Explain complex financial concepts clearly and simply.
• Provide troubleshooting across customer and platform issues.
• Complete compliance steps accurately and consistently.

🎯 Requirements

• 1+ year of experience in a customer-facing role
• Strong verbal and written communication skills
• Ability to explain complex information clearly and build trust with customers
• Comfort working in a structured, fast-paced, high-volume environment
• Strong attention to detail and ability to follow process accurately
• Confidence learning new systems and navigating multiple technology platforms

🎁 Benefits

• Company-paid medical, dental, and vision for employees and dependents
• Paid holidays, PTO, and sick time
• Hybrid flexibility after training
• Continuing education reimbursement
• Paid family leave
• Employee Recognition Program