Customer Success Associate

📋 Description

• Be first point of contact and advocate for customers
• Handle inquiries via omni-channel channels with exceptional service
• Educate customers on Figure and our products with knowledge
• Promote brand recognition by providing unrivaled support via phone, chat, and email
• Gather insights to improve Figure’s products and customer experience
• Provide technical support and troubleshooting for various issues

🎯 Requirements

• BA/BS from an accredited university with 1+ years in a customer-facing role
• Ability to obtain Hawaii MLO licensing within 60 days of hire
• Mortgage Loan Originator (MLO) license active within last 5 years in Hawaii is preferred
• Proven dependable and reliable team player
• Flexibility and adaptability to ongoing process refinements
• Confident, friendly and compassionate communication skills

🎁 Benefits

• Comprehensive medical, dental, and vision coverage with 100% employer-paid premiums
• Company HSA, FSA, 401(k), and commuter benefits
• Employer-paid life and disability insurance
• 11 holidays and PTO
• Up to 12 weeks paid family leave
• Continuing education reimbursement