Customer Success Associate

📋 Description

• Champion the customer support experience as the first point of contact for prospective and existing
• Help customers navigate the application process, troubleshoot issues, and resolve concerns with
• Promote brand trust and loyalty by delivering exceptional support to our customers via phone, chat
• Identify trends, gather key insights, and contribute ideas to improve customer support processes
• Provide technical support and troubleshooting on a variety of platform issues.
• Conduct video notary sessions with attention to detail and professionalism.

🎯 Requirements

• 1+ years in a customer-facing role.
• BA/BS from an accredited university preferred.
• A dependable and reliable team player who thrives in a fast-paced, high-volume environment.
• Adaptable and open to change as processes evolve.
• Clear, confident, and compassionate communication skills.
• Ability to become a licensed e-notary, including passing the Figure and state required background

🎁 Benefits

• Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees
• Company HSA, FSA, Dependent Care, 401k, and commuter benefits
• Employer-funded life and disability insurance coverage
• 11 Observed Holidays & PTO plan
• Up to 12 weeks paid family leave
• Continuing education reimbursement