Customer Success Associate

📋 Description

• Serve as key support contact for providers; respond to inquiries and resolve issues.
• Build and maintain positive relationships with Marketplace providers.
• Manage procedure additions/deletions and create new bundles as needed.
• Handle customer requests following established processes for resolution.
• Monitor customer activity and identify opportunities to improve the experience.
• Provide guidance on Marketplace tools, features, and best practices.

🎯 Requirements

• Bachelor's degree or equivalent work experience.
• Prior healthcare setting experience required.
• 2-3 years in Implementation, Account Management, or related field.
• Strong customer service and relationship-building skills.
• Able to handle escalated or complex customer issues.
• Nice to have: Salesforce/CRM experience and healthcare marketplace familiarity.

🎁 Benefits

• Full health benefits (medical, dental, vision)
• Flexible spending and health savings accounts
• Company-paid life insurance
• Short- and long-term disability
• Company equity
• 401(k), holidays, flexible time off, and wellness program