Customer Success Associate

📋 Description

• Own and resolve customer inquiries via in-app chat or email.
• Collaborate with Product, Engineering, and CS to resolve issues.
• Support US educational institutions; work hours 6:30 PM–3:30 AM IST.
• Proactively suggest next steps and create knowledge resources.
• Be the voice of the customer within the Customer Services team.

🎯 Requirements

• 1 to 2 years of customer service experience.
• Strong writing skills — precise, clear responses.
• Ownership mindset — proactive and accountable.
• Fast learner — quickly understands SaaS/technical products.
• Self-motivated and thrives in a fast-growing startup.
• Prior SaaS / B2B experience.

🎁 Benefits

• Strong culture and growth mindset; learn from a high-performing team.
• Transparency and trust across the organization.
• Competitive salary and equity options for top performers.
• Balance between work and play; team activities and events.