Customer Success Associate

📋 Description

• Manage a large SMB book of business across the customer lifecycle.
• Drive retention and growth via data-driven engagement.
• Collaborate with Sales, Engineering, Triage, and others to align outcomes.
• Handle escalations and provide timely progress updates.
• Deliver scalable enablement via webinars, office hours, onboarding programs.
• Contribute to scalable programs, playbooks, and process improvements.

🎯 Requirements

• 2+ years in a Customer Success or Support role, managing many accounts.
• Experience with Freshdesk and Salesforce.
• Excellent project and time management skills; reliable execution.
• Strong communication, presentation, and interpersonal skills.
• Technical fluency in capacity, utilisation, and security fundamentals.
• Experience supporting customers across diverse geographies and time zones.

🎁 Benefits

• Health, vision, and dental insurance; life and disability coverage.
• Equity stock options.
• Retirement plans.
• Paid holidays and unlimited PTO.
• Paid maternity and parental leave.
• Leaves of absence and caregiver leave.