Customer Success Associate I

📋 Description

• Onboard new customers using different channels (phone calls, video conferencing, emails and text
• Educate new customers about the benefits Wisetack brings to their business
• Execute ad-hoc activation campaigns, as determined by business needs
• Communicate merchant needs, recurring blockers, and feedback to cross-functional partners
• Collaborate actively with the growth and product teams to ensure consistent experience, share

🎯 Requirements

• 2+ years of experience in a customer-facing role, such as customer success, onboarding, support
• Bachelor's degree
• Comfort with technology: Salesforce, Tableau, Salesloft, Slack, Google Suite, Claude, ChatGPT
• Demonstrated ability to use customer data and feedback to prioritize work, identify patterns, and
• Strong verbal and written communication via phone, text, video conferencing, and email
• Strong organizational skills, time management, and follow-through in a high-volume environment

🎁 Benefits

• The range of base salary for the position is between $58,300.00 - $81,600.00, plus $4,000 annual