Customer Success Associate I

📋 Description

• Respond promptly and professionally to customer inquiries via email, chat, or other communication
• Troubleshoot and resolve basic technical issues on PCs, Sony, and Microsoft consoles, ensuring
• Escalate complex or unresolved issues to Tier II associates or management, ensuring proper
• Build foundational knowledge of company products, services, and processes to provide accurate
• Participate in training sessions and team meetings to enhance product knowledge and customer
• Maintain detailed and accurate records of customer interactions, resolutions, and feedback.

🎯 Requirements

• High School diploma or equivalent.
• Minimum age of 18 years or older.
• 1-2 years of experience in customer service or a related role (internship experience is acceptable).
• Reliable and able to work scheduled shifts, including weekends and holidays.
• Strong communication skills in English, both written and verbal.
• Strong analytical skills, attention to detail, creative problem-solving skills, organizational

🎁 Benefits

• Inclusive work environment
• Reasonable accommodation for qualified individuals with disabilities