Customer Success Associate II

📋 Description

• Deliver timely, accurate, and respectful follow-up to customer questions and issues, ensuring a
• Troubleshoot and resolve advanced technical issues on PCs, Sony, and Microsoft consoles, leveraging
• Respond to VIP customer inquiries and handle time-sensitive requests with professionalism and
• Serve as an escalation point for Tier I associates, providing guidance and support to resolve
• Perform User Generated Content Moderations for various titles, ensuring compliance with company
• Collaborate with internal departments to address customer concerns and improve service delivery.

🎯 Requirements

• Demonstrated success in resolving complex customer service needs, preferably within the video game
• Proven track record of resolving customer service needs of varying complexity in video games or
• Operates independently, managing multiple priorities effectively.
• Demonstrated leadership by mentoring junior team members and fostering a culture of continuous
• Reliable and able to work scheduled shifts, including weekends and holidays.
• Strong communication skills in English, both written and verbal, to clearly document findings and