Customer Success Associate - Spanish & English speaker

📋 Description

• Build and nurture meaningful relationships with key customer stakeholders to ensure alignment with
• Develop a deep understanding of key customer business drivers and challenges, proactively offering
• Drive customer adoption of Instructure solutions to enhance business outcomes and overall customer
• Retain and maximize revenue opportunities through strategic engagement and contextual understanding
• Collaborate closely with the Sales team to drive customer growth and facilitate pipeline generation.
• Advocate for customers by providing valuable feedback to Product and Engineering teams to

🎯 Requirements

• Fluency in Spanish and English (written and verbal) is required to effectively manage customer
• Ability to work European hours.
• Passion for education and technology with a proven technical aptitude.
• Clear, concise verbal and written communication skills with the ability to adapt tone appropriately
• Familiarity with CRM systems (such as Salesforce) and project management tools, with the ability to
• Strong capacity to prioritize tasks, multitask, and perform effectively under pressure in a

🎁 Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program -
• Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and
• Generous time off, including local holidays and our annual 'Dim the Lights' period in late
• Comprehensive wellness programs and mental health support.
• Learning and development resources, including professional development tools and tuition
• The technology and tools you need to do your best work.