Customer Success Business Partner

📋 Description

• Drive adoption, retention, expansion, and ROI for GCC portfolio.
• Guide customers through value delivery lifecycle with Anaplan.
• Lead executive QSRs and present Success Scorecards to sponsors.
• Identify pain points and run workshops to surface upsell opportunities.
• Build strong customer relationships; act as the voice of the customer.
• Mitigate renewal risks; collaborate with Renewal Managers and AEs.

🎯 Requirements

• Fluent in Arabic and English, written and spoken.
• Experience in customer success, presales, or management consulting (GCC preferred).
• Background in EPM, Enterprise Planning, or Analytics.
• Familiarity with Anaplan LOBs (Finance, Supply Chain, Sales Planning).
• Exceptional communication and presentation skills; comfortable with C-suite/government stakeholders.
• Proven track record in Technical CS, SaaS, Project Leadership, or Advisory roles.

🎁 Benefits

• Winning culture that rewards innovation and collaboration.
• DEIB and belonging focus across the organization.
• Opportunity to work with Fortune 50 level customers.
• Remote-friendly environment within the UAE.
• Travel across the GCC for customer sites.