Customer Success Business Partner - Fixed Term Contract

📋 Description

• Step into an established portfolio; drive adoption, retention and ROI.
• Partner with Professional Services to ensure seamless implementations and ROI.
• Lead executive Quarterly Success Reviews (QSRs) and present Scorecards.
• Identify pain points and run workshops to surface new use cases.
• Build strong customer relationships; be the internal voice of the customer.
• Mitigate renewal risks with Renewal Managers on action plans.

🎯 Requirements

• Previous experience driving value in customer success, presales, or management consulting roles.
• Background in Enterprise Performance Management (EPM), Enterprise Planning, or Analytics.
• Excellent communication and presentation skills; comfortable with C-suite.
• Proven track record in Technical Customer Success for SaaS platforms.
• Ability to translate complex concepts into clear business value.
• Familiarity with software development processes and design methodologies.

🎁 Benefits

• Winning culture with a diverse, inclusive and rewarding environment.
• Commitment to DEIB and accessible application process.
• Opportunities to be inspired, connected, developed and rewarded.