Customer Success Business Partner, UAE & Emerging

📋 Description

• Drive Immediate Value: Manage a prominent GCC, Turkey and Emerging Markets portfolio, hitting the
• Be a Trusted Advisor: Guide customers through the value delivery lifecycle, helping them transform
• Strategic Leadership: Lead executive-level Quarterly Success Reviews (QSRs), presenting Success
• Uncover Opportunities: Identify customer pain points and conduct targeted workshops to promote new
• Champion the Customer: Proactively build strong relationships, acting as the internal voice of the
• Mitigate Risk: Identify renewal risks early and partner seamlessly with Renewal Managers and

🎯 Requirements

• Fluent in Arabic and English, spoken and written — non-negotiable for this role given the customer
• Previous experience driving value in customer success, presales, or management consulting roles
• Required background in Enterprise Performance Management (EPM), Enterprise Planning, or Analytics
• Familiarity with at least one of Anaplan's main Lines of Business (e.g., Finance, Supply Chain, or
• Exceptional communication and presentation skills; comfortable and confident engaging at all
• Proven track record in Technical Customer Success, SaaS platforms, Project Leadership, Technology