Customer Success Coach

📋 Description

• Coach and mentor CSMs to boost satisfaction, retention, and relationships
• Conduct QA reviews of customer calls, emails, and updates with detailed feedback
• Develop and deliver coaching plans aligned to metrics and team goals
• Collaborate with leadership on skill development, training needs, and improvements
• Lead training sessions to reinforce best practices and standards
• Maintain standardized coaching docs and feedback tools
• Track, report, and analyze coaching effectiveness and trends

🎯 Requirements

• Experience coaching CSMs, Account Managers, or similar roles
• Solid foundation in quality assurance and structured feedback
• Familiarity with CRMs and performance coaching tools
• Excellent communication, facilitation, and coaching skills
• Must be able to work in a hybrid setup and align with US time zone (night shift)
• Must present original coaching/training materials during the hiring process

🎁 Benefits

• Work-from-Home & Remote
• US Time Zone (Night Shift) schedule
• Training or coaching certifications are a plus