Customer Success Consultant

📋 Description

• Serve as the strategic and functional point of reference for B2B and B2C clients across both
• Build personalised post-launch action plans with each client, lead data-driven business reviews
• Define seller and customer strategies, benchmark against leading global marketplaces, and leverage
• Work cross-functionally with Mirakl's Business and IT teams to anticipate risks early, align on
• Embed AI into your daily workflows — testing agents, providing structured feedback, and applying

🎯 Requirements

• Experience: 2 to 4 years' experience in at least one of the following: management consulting, a
• Proven track record of influencing and guiding senior stakeholders, including C-level, in a
• Master's degree in Business, Management, Finance or a related field
• Skills: Analytical and data-driven thinking: comfortable building business cases, interpreting KPIs
• Senior stakeholder management and influence
• Strategic business advisory and structured problem-solving

🎁 Benefits

• Work closely with a global portfolio of B2B and B2C accounts in a dynamic international team
• Opportunity to shape client marketplace strategy and drive growth initiatives
• Collaborative culture with values: Work Hard Together, Get Things Done, Go Above & Beyond