Onboard new customers and ensure a smooth setup
Understand merchant needs and recommend Fygaro solutions
Drive product adoption across payments, links, shops, and vPOS
Proactively identify opportunities to improve customer performance and retention
Handle inquiries via video, chat, email, and WhatsApp with speed and clarity

🎯 Requirements

1-3 years in CS, Support, or Consulting (SaaS/fintech a plus)
Strong communication: clear, friendly, solution-oriented
Explain technical concepts in simple terms
Highly organized; manage multiple clients
Proactive mindset; prevent problems before they occur
Spanish and English proficiency required

🎁 Benefits

Bonus points for payments, eCommerce, or POS experience
Familiarity with CRM/helpdesk or chat platforms (Zendesk, HubSpot)
Experience working with SMBs or entrepreneurs
Fast-growing fintech operating in 35+ markets
High ownership and day-one impact

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