Customer Success Consultant, B2C

📋 Description

• Serve as the strategic and functional point of reference for B2C clients across both project and
• Build personalised post-launch action plans with each client, lead data-driven business reviews
• Define seller and customer strategies, benchmark against leading global marketplaces, and leverage
• Work cross-functionally with Mirakl's Business and IT teams to anticipate risks early, align on
• Embed AI into your daily workflows — testing agents, providing structured feedback, and applying

🎯 Requirements

• 18 to 24 months of experience in at least one of the following: management consulting, a business
• Proven track record of influencing and guiding senior stakeholders, including C-level, in a
• Master's degree in Business, Management, Finance, or a related field
• Analytical and data-driven thinking: comfortable building business cases, interpreting KPIs, and
• Senior stakeholder management and influence
• Strategic business advisory and structured problem-solving

🎁 Benefits

• 25 days of paid annual leave, excluding UK bank holidays
• Private healthcare with AXA
• 50% reimbursement of commuting costs within TfL zones
• Team lunch every Tuesday, ordered via Just Eat
• Pension scheme with Nest
• 4 days per week in our London office