Customer Success Consultant, US

📋 Description

• Own post-implementation customer journeys for a portfolio of accounts, driving adoption from
• Proactively monitor customer health (usage, sentiment, support tickets) and orchestrate
• Lead Quarterly Business Reviews (QBRs) that demonstrate ROI, identify expansion opportunities, and
• Navigate complex stakeholder environments, building trusted relationships across operational teams
• Facilitate adoption activities (workshops, training, change management) that transform user
• Identify and qualify expansion opportunities based on customer maturity and usage patterns; own or

🎯 Requirements

• 5-8 years in customer success, account management, or consulting within B2B SaaS; proven track
• Exceptional stakeholder orchestration skills: Navigate multi-layered organisations, influence
• Strategic thinker with bias to action: Balance long-term vision with tactical execution; make
• First-principles problem solver: Strong business acumen with grasp of operational metrics, ROI
• Technical fluency and change management expertise: Engage credibly in configuration-level
• Field operations experience is a meaningful plus: exposure to field service management, industrial